Can't open the Sims at all

Question

Hi, so recently I think something related to EA updated and I cannot open the sims at all. I play on steam and when I open it on there, it shuts down immediately after I hit play. If I use EA, it also shuts down immediately. As far as I know, I've uninstalled, redownloaded, got rid of all related files, tried repairing the game multiple times and nothing is working. It started around some time last week and I've gotten rid of all possible mods that could be conflicting with the game. I don't know what to do here.

puzzlezaddict · Answer

29UlL355711m3​ Brookeron​&nbsp; If you haven't already, please try playing in a clean user folder. &nbsp;Move the entire Sims 4 folder out of Documents &gt; Electronic Arts and onto your desktop. &nbsp;When you launch the game, if it launches, a clean folder will spawn with no content. &nbsp;(Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) &nbsp;Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If that doesn't or didn't help, please provide a dxdiag. &nbsp;Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. &nbsp;From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

brookeron · Answer

It worked!!!! your amazing!Thank you soooooo much

brookeron · Answer

This is exactly what is happening to me. I can't open Sims at all and I have deleted and re-downloaded everything. No idea why&nbsp;

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Can't open the Sims at all

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