Solved
Can't Play The Sims 4 no EA APP after canceling PC Game Pass
I'm having an issue with The Sims 4 on the EA App. I have the base game since 2014 and I also have all the content released so far (expansion packs, gamepacks, stuffpacks and kits). It turns out that...
Hello @alisonghisio,
It sounds like you need the base game regranted to your account so you can access and play your game again. This isn't something we can do for you over AHQ since we don't have access to your account details on the forums, but the live support team can take a look and get this sorted for you.
Please get in touch with live support through Twitter or Facebook- I'd also recommend you attach this conversation when you reach out so live support has something to reference. If you run into any troubles getting in touch with the team there, please don't hesitate to let me know!
