2 years ago

Can't redeem code

I bought Sims4 DLC's and while two worked, the third code tells me it was already redeemed. When I wrote the support from where I got the code, they told me that this is a known issue with EA-App and...

Gagea25

Hero

2 years ago

@Gr4v3li9ht Have you already used the EA Error Reporter in the EA app?
https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

Gr4v3li9ht
2 years ago
No not yet, but thanks for the tip :o Gonna try this out, thanks!
- EA_Solaire
  Community Manager
  2 years ago
  Hey there @Gr4v3li9ht
  
  If you've purchased an already used code from a 3rd party retailer, you'll need to get in contact with the retailer this code was purchased from for either a refund or replacement code.
  
  Please also read over the post here for more information on where to safely purchase packs from.
  - Gr4v3li9ht
    2 years ago
    @EA_Solaire I got into contact with the retailer and now they want me to find out at what date and time the code was activated. Is there a way to find that out?