Can't redeem Sims 4 Expansion Pack Product Code.
I purchased a disc copy of the Sims 4 Get To Work Expansion Pack from Amazon a few weeks back. Unfortunately, it's unplayable. Whenever I attempt to install it, I get a pop up saying the product code was already redeemed.
I've contacted EA with screenshots of my Amazon receipt proving I bought the game as well as images of the disc and case in my possession, but their only advice was to go back to the seller---which I did. The seller, however, said this is an EA problem and to contact them.
Basically, no one is willing to give me a redeemable code and I have an unusable game. I'd really like to have this pack and explore its gameplay features, but I can't afford to re-buying it, so is there anything I can do to get the disc I already own to work? Any help or ideas y'all have would be greatly appreciated. Thanks!
*I edited this after posting because I felt the original wasn't very clear. Sorry for any confusion🙂
@bpink1234 File a complaint with Amazon itself saying the seller sold you a defective product and refuses to make good. It might help to include a screenshot of the code showing as already redeemed and a photo of the code itself, perhaps along with your chat with EA support. Depending on where you live and whether you have Amazon Prime, you may be able to get a refund for the purchase.
There's no way to use the files from the disc you purchased. Even if you were able to install the pack, the EA App would still block it from loading in-game since the App thinks you don't own it.
In the future, consider buying directly from EA during a sale. Expansions are usually 50% off, at least in my region, with game and stuff packs having smaller discounts.
