Can't run The Sims 4 with the video card in this system.
I've had The Sims 4 in my laptop for almost as long as I've had it, which is almost two years. I've been able to play the game, buy packs, add CC, have fun, without any issues for all that time until now.
Seemingly overnight my game stopped running showing the "Unable to start: Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the lastest video drivers are installed. [0e6d1221:1df4e8dc:0000012d:912c9c10]" error message.
I have tried many of the solutions I saw from people who had similar problems to me, but nothing seemed to work. I tried to give my computer a general driver and system update but that somehow completely removed the ability for the computer to connect to wi-fi... Somehow... I'm scared installing new drivers could cause other unexpected problems with my computer.
I don't understand what happened. The day before this error first occured I played the game perfectly fine! And now I can't? I'm quite bummed. How can I fix this?
I'm attaching my DxDiag Diagnostic, in case anything there gives a clue as to what is happening.
@MacitheMaci Your graphics card is listed in the Sims 4 database, so it's not that the card is unknown. But from the information in the dxdiag, there's clearly something wrong with the driver. In fact, a few of the drivers are missing information.
It's difficult to describe exactly what to do without having access to the HP driver page for your exact model of laptop. You can find that page by entering your serial number here:
https://support.hp.com/us-en/drivers/laptops
That will take you to the correct driver page. You can try manually installing the drivers again, in which case please run another dxdiag so I can see whether they've installed properly. Or, if you link the driver page here, I describe what you need to do.
Before installing anything though, please run a couple of basic checks on your Windows system files. Given some of the errors listed in your dxdiag, it's definitely a good idea. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
