Forum Discussion

RJenny29's avatar
RJenny29
12 months ago
Solved

can't start either saved game or new game after updating

I played it 2 days ago. However, I saw that the EA app requires to update the game. After updating, Start the game play and after loading, move to the map you recently played. However, after moving, the game keeps loading for a long time, or when you return to the map, you cannot play the game you created or even the saved game. I reinstalled the ea app, ran it without mods, and then ran it again with mods, but the game does not run at all. I can create only building or remodelling, but plays does not work for 2 days.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    12 months ago

    @RJenny29  Are you seeing any error messages?  If so, please post a screenshot of it.

    Please also try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and let me know whether it works properly.  If it doesn't, describe the issues you see in more detail.

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @RJenny29  Are you seeing any error messages?  If so, please post a screenshot of it.

    Please also try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and let me know whether it works properly.  If it doesn't, describe the issues you see in more detail.

  • RJenny29's avatar
    RJenny29
    12 months ago

    there is no error message on sims4. I even try to load the game by moving mods folder out. but it does not work. it means game keeps loading and go back to map later. so, as you recommended, I tried to move the entire sims4 folder out from documents, and started the game. Now, it started completely a new game. Is this crashing from the mods, but the game was working before updated properly.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @RJenny29  If the game works in a new folder, then the problem is something in your old folder.  What you can do now is move your files from the old Sims 4 folder to the new one, a little at a time, testing to see whether the problem shows up again.

    If you want to use mods or custom content, test that first.  Here's a list of mods known to be broken, which you'll need to remove or replace:

    https://answers.ea.com/t5/Mods-CC-Issues/Broken-Obsolete-and-Updated-Sims-4-Mods-1-108-July-23-2024-Game/td-p/13891143

    For the rest, you can use the 50/50 method:

    https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

    Once you've sorted through your mods and cc, you can move over the contents of saves, Tray (saved households and builds), Screenshots and Recorded Videos if you care about those, plus UserSetting.ini for the login rewards.  The rest can be discarded; the game will create new copies of these files as necessary.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,430 PostsLatest Activity: 30 minutes ago