Forum Discussion

trschaiper's avatar
3 years ago

Can't Update Sims 4 Game

My game hasn't told me to update for the Home Chef Hustle patch. I bought the pack Sunday, and the pack itself is working; all cas and build-buy items are available, but the new cooking UI isn't on. I've repaired my game multiple times, I deleted all the cache, I restarted my computer before AND after removing my mods file, and it still hasn't offered to update.

10 Replies

  • @trschaiper  What game version do you see at the Main Menu?  The current version is 1.101.290.

    Additionally, have you tested with no mods or custom content present?  You don't need to save your progress; this is just for testing.

  • trschaiper's avatar
    trschaiper
    3 years ago

    The version I have is just the one before this update. 

    I took my mods folder out of the Sims 4 folder and restarted my computer, and the update still wasn't available.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @trschaiper  Try taking the EA App offline and then going back online.  The option shows up if you click the three lines in the upper-left corner.

    If that doesn't help, please clear the EA App's cache (again):

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and repair Sims 4 again, specifically after clearing the App's cache.  The point is to do the two together, in that order and in close proximity.

    If that doesn't help either, I'd suggest uninstalling and reinstalling.  It may or may not be absolutely necessary, but unless you have a very slow connection, it'll be faster than looking for increasingly unlikely problems that would explain the failure to update.

  • trschaiper's avatar
    trschaiper
    3 years ago

    Sorry it took so long for me to update, but unfortunately, after doing everything, it didn't offer the update or update on its own.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @trschaiper  Did you try uninstalling and reinstalling the game?  The EA App only hosts the current version, so you wouldn't need to update anymore.

  • trschaiper's avatar
    trschaiper
    3 years ago

    So the GameVersion file in the Sims 4 Document file says that it's the newest version, but when I opened the game, the cooking UI is the same old UI

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @trschaiper  Please confirm the version number in-game, at the Main Menu, just to be thorough.  And please post a screenshot of the cooking menu.

  • trschaiper's avatar
    trschaiper
    3 years ago

    Version 1.101.290.1030 (Sorry, I couldn't for the life of me figure out how to screenshot the UI, so I just took a very bad picture of my computer screen.)

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @trschaiper  The screenshot isn't loading, but that's fine, you're running the current version of Sims 4.  With no mods present, what content is currently missing?  Please attach a screenshot of the cooking UI, for reference, and anything else that you think would be helpful.

    You can embed screenshots by clicking the "insert/edit image" button above the text field when typing your reply.  It's just to the right of the "insert link" button, a few to the right of the bold/italics/etc. buttons.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.53,059 PostsLatest Activity: 14 hours ago