Cats & Dogs Vet Clinic Glitch

Hi @69Bea

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

If that doesn't help: Are you using the premade clinic, a downloaded one or did you built it yourself ?

Hello,

I just did what you suggested, and it unfortunately didn't work. When I did this I bought the pre-existing clinic, but still the patient showed up with no star above their head, and no option to greet them.

And it didn't work on a fresh save either ?

Since there was no save due to the renaming, it was a fresh game when I opened it and everything reset. So, unfortunately no. ☹️

Did you create fresh Sims or re-use Sims from your gallery ? 

This is indeed a bit strange as I haven't seen anyone else with this issue and seems to work well.

You didn't change anything about the clinic either, right ?

I created a new sim, and changed nothing in the clinic. I got on, went into CAS and used the randomly generated sim, randomly generated a name, placed them in a pre-existing home, bought the pre-existing clinic, opened it and a patient showed up with the same problem.

Bit out of ideas.

Do you own Dine Out or Get To work ? Do restaurants and retail work for you if you do ?

I opened a restaurant since it is the most similar, and it works fine. The star is above the customer's head when they come in and they are being seated.

Could you try downloading a clinic from the gallery and try that ?

Thank you. You're a life saver. It actually worked! I'm going to put my save files and everything onto the new Sims 4 folder and see if doing the same as now works or not. I'll post back with an update. This may take some time though. I truly hope it works. Thank you for your patience and help.