Computer losing videosignal during the game

How hot is your computer getting ?

Are you playing on a laptop or desktop computer ?

I am playing on PC. Videocard - PCI-E Asus GeForce GTX 750 Ti. 

Checked with FurMark. Max temperature - 65C.

During the sims 4 game - 41C.

Do not have the same problem with any other applications.

PS tried to delete all mods and play with only EA objects but the problem still the same.

Are you using 1 or 2 (or more) monitors ?

1 monitor

Hi @Elenok and thank you for starting the help process@crinrict! =) 

I've encountered issues with losing the video signal in games before and I know how annoying and frustrating they can be if you just want to play. 
(Trust me, I'm a specialist when it comes to being the poor one with game freezes and errors. It's always me. ;D )

To help you with your issues I'd kindly ask you to provide us a little bit more information. 

Could you include a dxdiag report so that we can have a look at it and check if anything is wrong? 
You can create a dxdiag report with a few easy steps: 

1. Windows Key + R 
2. Type "dxdiag" into the field and press enter
3. Wait until the report is finished and click "Save All Information..."
4. Upload the file in an answer here through the "Choose File" option in the right corner 

I'll personally have a look on the report to check out if I can find any issues there. 

Additionally: Did you try to repair the game itself? 
You can easily repair the game with a few steps listed below:

1. Select "My Games" in Origin
2. Right-click on "The Sims 4"
3. Select "Repair Game"

Furthermore, if you haven't done so already, I'd suggest you to check if all of your drivers are up-to-date. 
You can find information about how to identify your drivers and update them if you >>click me!<<

Please do not hesitate to contact me for any further questions left or just simply tag me with @EA_Valgard if you answer here. 🙂 

Cheers, 

Val

@EA_Valgard

Here is my DxDiag file.

I've previously tried to reinstall the game as well as video driver, Direct X and NetFramework. Unfortunatly, it all didn't work.

I must say that before the upgrade and get together addition the game worked perfectly well.

Is your Windows all updated ? You have two failures in that log (might be old so just double checking)

Also would you happen to have another monitor you could try just for testing purposes ?

EDIT As per suggestion of @EA_David, have you tried windowed fullscreen mode or windowed mode ?

Just tried another monitor. Same picture.

In a game I've tried all modes (full, window, full window) as well as 32 bit and 64 bit, and also tried to change settings from very high to high. Nothing helped so far.

Will look into windows update for now.

@Elenok Thanks, your responses have been great at discounting potential issues. Now I'd like to take another look at driver issues. You mention reinstalling them before, can I double check if you meant a clean reinstall? This involves removing them completely then installing a fresh set.

I say this because I had a similar issue some years ago that persisted until I tried the clean reinstall. I had a bad driver file that for some reason wasn't being detected as an issue so the clean install fixed it. 

If this has no effect Windows updates would be the place to check. 

You can use the System File Checker to scan for damaged files in Windows, this tutorial may help: https://support.microsoft.com/en-us/kb/929833

@EA_David

Yes, I did clean reinstall (I actually deleted driver completely and installed a new one) to no avail, though.

I ran scannow, it told me that it cannot repair some files and I can find them in CBS.log i opened the log and tried to find these files by searching combination of wors "cannot repair", repair failed" but nothing was found. What other words can i use to find unrepaired files?