Forum Discussion

rhythmicmoods's avatar
3 years ago

Computer Restarts when playing while streaming

It can very some on how fast it restarts but from I typically can only play for 1hr before it does so. I have tested playing without streaming it and it worked with no issue for 6 hours straight. The even log reports-

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event ID: 41

Task Category: (63)

Keywords: (70368744177664),🏈

Yesterday I decided to just wipe the whole computer and reinstall my OS since I do not store any data on this PC. Still having the same issue

I did pull a DxDiag and I will include the link for it. Keep in mind that I did try running a stress test the next day so that may or may not show that. I unfortunately don't know how it works.

https://pastebin.com/Hi1ki0xP

All help is appreciated

3 Replies

  • @rhythmicmoods  What power supply does this computer have?  Please list its full specs, e.g. Corsair 750W 80+ Gold.  Additionally, please let me know whether you're running two separate power cables to the 3090, or just one that splits into two connectors at the end.

  • rhythmicmoods's avatar
    rhythmicmoods
    3 years ago

    Thank you for your help. I am currently using EVGA-branded 1300W 80+ Titanium rated. it's 2 separate 6 pins.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @rhythmicmoods  Your 3090 requires two full 8-pin connectors, so please double-check that the full eight pins are inserted.  Even if you'd said 8-pin and not 6, I'd still suggest you unplug and reseat the connectors since a computer restart is often due to a power supply issue.

    Please also make sure that the PSU's fan is facing a direction where it can draw in fresh air, i.e. not up against a solid case wall, and that the fan itself can spin properly and isn't clogged with dust.

    If you live in an older building or one with dirty power, try plugging the computer into a different outlet.  I've seen a couple of cases where doing so fixed a power-related issue.  If this is the problem, a UPS might be a good investment not only for the immediate issue but for the long-term health of this very nice computer you have.