Forum Discussion

megank48906's avatar
1 year ago
Solved

Constant crashing since June update

So I have sims 4 and all of the packs, and my game has been crashing constantly since the June update. I have no mods and have tried reinstalling, clean installing, repairing, new saves and old saves all crash after a short amount of time no matter what I'm doing. Crashes happen in live mode, build mode and cas. No lag at all, No popup saying the game has stopped responding or anything just closes like I've quit the game and creates a last crash file. I'm at a loss for things to try at this point. I have a brand new gaming pc so shouldn't be pc related, and event viewer says faulting application so it's def the game itself.

  • @megank48906  A component of the Alienware Command Center is crashing, so please kill it in the Task Manager before trying to play.  (You'll need to check the background services list too.)  The ACC will likely restart with Windows, or reinstall with the next Dell update, so this is a workaround rather than a fix, but there are ways to block it from running at all if this helps.

    If Sims 4 is still crashing, please disable any overclocks: CPU, GPU, even XMP for the RAM.  Even if you haven't set any, Dell may have factory-overclocked the PC, so check your documentation.  At the very least, you can probably disable the XMP profile in BIOS with one click.  I've seen a couple other players confirm that overclocked memory was causing their games to crash.

4 Replies

  • @megank48906  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and see whether it crashes.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @megank48906  A component of the Alienware Command Center is crashing, so please kill it in the Task Manager before trying to play.  (You'll need to check the background services list too.)  The ACC will likely restart with Windows, or reinstall with the next Dell update, so this is a workaround rather than a fix, but there are ways to block it from running at all if this helps.

    If Sims 4 is still crashing, please disable any overclocks: CPU, GPU, even XMP for the RAM.  Even if you haven't set any, Dell may have factory-overclocked the PC, so check your documentation.  At the very least, you can probably disable the XMP profile in BIOS with one click.  I've seen a couple other players confirm that overclocked memory was causing their games to crash.

  • megank48906's avatar
    megank48906
    1 year ago

    Good to know! I will give it try and see if maybe I can't reverse the overclocking as well. Thank you so much!