Course game
Hi, I have the game and it keeps crashing, I have the message that keeps popping up. Please, I need your help
Forum Discussion
@Roeesofer Please post a dxdiag as well.
Memory is different than Storage. It sounds like you've installed Sims 4 on your secondary drive, which is fine, but I was asking about how much RAM Sims 4 uses. Your last screenshot shows that (87%), which is what I wanted to know.
Now, please keep the Task Manage open while you play, and play with Sims 4 in windowed mode so you can see both at the same time. You can move the Task Manager window to the side so that the Memory value is visible even while you're playing. Let me know how high it gets just before the game creates another breakpoint error and crashes.
I have attached here a picture of the "task manager" with the game and a DxDiag file
@Roeesofer First of all, the driver for your graphics chip is somewhat old, and older than Windows 11, so it's best to update the driver. I'm not sure whether Lenovo has a newer driver for your system because I can't find the exact model, but you can go here and follow the instructions on the site:
https://support.lenovo.com/us/en/solutions/ht510152
You'd be looking under Drivers & Software > Graphics Processing Units (GPU), or something very similar. Your current driver is 27.20.0100.9664, so anything that starts with 30 or 31 would be newer. If Lenovo offers one, install it and restart your computer.
If you only see that same driver version on the Lenovo site, you can use the newest driver from Intel. It won't be tailored to your system but is new enough that it's worth trying if Lenovo doesn't offer any updates over your current one.
You'd want the WHQL driver dated March 23, not the newer beta driver. Restart the computer after installing and before doing anything else.
If you get an error when trying to install the driver, let me know.
The old driver may be contributing to the Sims 4 issues, but it looks like the immediate problem is that your computer is running out of memory. This is despite the game using 2.7 GB RAM; everything else on your computer is using about 5 GB, which is way too high. Please try again to play, but this time restart first and don't open any programs aside from Sims 4 and the EA App. If the save still lags, please take a screenshot exactly like the one you just posted.
If the Memory use is over 95%, please also click the Startup tab, I believe it's the one in the middle (fourth from the left or right), and post a screenshot of that. In this case, I do need to see the entire list. I'd like to know what else is starting with Windows because some of those services might be using too many resources.
I did what you said
@Roeesofer Your second screenshot shows the Details tab, not Startup. The Startup tab lists the apps that could start with Windows, along with whether they're Enabled or Disabled and the impact at startup (Not Measured, Low, Medium, High). This is the list I need to see because it should show me what you can disable to free up more memory for Sims 4.
Community Highlights
- EA_Cade11 months ago
Community Manager
