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Missval22's avatar
Missval22
New Vanguard
5 months ago
Solved

Crash since update 09/18/24

Hello, Since the last update, my game is unusable. It crashes after a few minutes of play. I'm angry because everything was working fine until this update. I've checked my Windows and my NVIDIA ca...
crashing
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  • Missval22's avatar
    Missval22
    4 months ago

    Hello,
    Just to let you know, I've found a solution to my problem: I've had to change the “Graphics” setting in the Sims to very high instead of Ultimate since the September 18 update.
    This means I don't get any more crashes, but it's not normal because my computer supported the Ultimate option before the update! And EA is still unresponsive to the crashes people are experiencing... 

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

Missval22  I'm having real trouble replying to you—this site has eaten my first two posts.  What I would like to know first is whether your current crashes are the same as your older ones: screen goes black, fans get noisy, etc.

I'd also like an hwinfo log, which I think is what the site keeps objecting to my posting.  So I'll link a different post where I asked for the same thing and hopefully you'll be able to see it.

https://answers.ea.com/t5/PC/Sims-4-crashing-after-upgrade-to-Windows-11/m-p/13847454#M279234

MoistestBagel0  Please use the thread I created for you here, and try the suggestion I posted.

Sims 4 won't open | EA Forums - 4968618

Missval22's avatar
Missval22
New Vanguard
5 months ago

Yes, it's the same crash (black screen and spinning fans).
Someone above said that his game has been broken since the July update and it's true that I also noticed a crash when I left the game inactive for a few minutes. So EA had already introduced a big bug in July, but since the September update it's no longer possible to play the game, which crashes systematically.

I'll check your post on hwinfo.log

Out of curiosity, are you an EA developer? Or should I expect that EA won't read anything on the forum and that we'll be left with hundreds of euros invested for nothing.
I gave up on The Sims 3 for the same reason. By dint of updates, they've killed the Sims 3. If this is the case with The Sims 4, I'll never buy The Sims 5.

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