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RooktoPwn's avatar
RooktoPwn
5 years ago
Solved

Crash to Desktop

So today my game refused to load all the way. It cuts to black on opening, I get the loading circle on my mouse, not from the game, and then it crashes to the desktop. Notably the game stays open on my task bar but doesn't stay open on clicking it. Here's what I've done so far:

1. This started after downloading Get to Work, Vampire, and Vintage Glamour. Since I already had Cats and Dogs, Eco Living, Tiny Living, Spooky Stuff, Realm of Magic, and Strangerville, an internal conflict shouldn't be happening. So I figured it much be with the new CC I had and, like with Skyrim, started removing mods.

2. Removed the newest mods, nothing. Removed older mods, nothing. Said fudge it and removed all CC, still nothing.

3. Tried repair via Origin, nothing

4. Tried compatibility mode, nothing.

5. Tried uninstalling and reinstalling the game and all the mods, nothing

6. Tried uninstalling and reinstalling origin, nothing

7. Updated what drivers needed updating, restarted my computer, nothing

8. Tried with Origin offline, nothing

9. Added exceptions of Origin.exe and TS4.exe to my antivirus/firewall, nothing

9. Uninstalled everything again and only installed Sims 4 and all the packs and expansion that I knew worked prior to buying Get to Work, Vampire, and Vintage Glamour. Still nothing!

I'm at the end of my rope here folks. I have no idea what I could have missed, I literally spent half my day trying to figure this out. I'm wondering if something went funky with my OS hard-drive and that's why I'm having such issues. Which is concerning cause and means I might have to transfer the game to one of my other hard-drives to get it even open. But I'm not having issues with any other game or using the internet so I doubt it's the hard-drive. I'm about to see if I can get it all to play on my laptop, which is more download time. If anybody has any ideas, please let me know.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @RooktoPwn  Putting Origin in offline mode isn't the same as disabling Origin in-game, and I thought you'd done the former, not the latter.  The in-game overlay may still partially load even when Origin is in offline mode, so if that's the issue, being offline won't fix it.

    Your dxdiag lists a couple of errors related to Asus GPU Tweak, and a couple more related to the USB 3 driver.  So please try playing with GPU Tweak disabled, and if that doesn't help, disconnect any nonessential USB 3 devices.

    There are also a number of Windows update failures.  Are you blocking them deliberately?  If not, please run DISM and sfc, then restart and manually run any pending Windows updates.

    None of this should be affected by the status of your hard drives.  They all have more than enough space.

9 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @RooktoPwn  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    And please undo any compatibility mode you currently have set for either Origin or Sims 4.  It's not necessary for either app and can complicate troubleshooting.

    By the way, unless you're playing the Legacy Edition of Sims 4, the .exe you want to add as an exception to your antivirus is TS4_x64.exe

  • RooktoPwn's avatar
    RooktoPwn
    5 years ago

    I did turn off Origin in-game, see number 8. And compatibility mode is reset/off due to uninstalling and reinstalling. I've attached the dxdiag file, I saw what looked like "errors" but I have no idea if I'm interpretating that right or not. I'm running a full virus scan now just to be double sure it's not a bug. But I'm starting to think I'll have to migrate Origin and The Sims to one of my bigger hard-drives.

    Ps. I did get everything to run, minus any cc, on my laptop just fine. So it's not a conflict with any of the EA packs and expansions.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @RooktoPwn  Putting Origin in offline mode isn't the same as disabling Origin in-game, and I thought you'd done the former, not the latter.  The in-game overlay may still partially load even when Origin is in offline mode, so if that's the issue, being offline won't fix it.

    Your dxdiag lists a couple of errors related to Asus GPU Tweak, and a couple more related to the USB 3 driver.  So please try playing with GPU Tweak disabled, and if that doesn't help, disconnect any nonessential USB 3 devices.

    There are also a number of Windows update failures.  Are you blocking them deliberately?  If not, please run DISM and sfc, then restart and manually run any pending Windows updates.

    None of this should be affected by the status of your hard drives.  They all have more than enough space.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @RooktoPwn  Thanks for letting me know that was the issue.  Plenty of people use GPU Tweak, so it's very useful to know.

  • RooktoPwn's avatar
    RooktoPwn
    5 years ago

    @puzzlezaddict  It happened again, despite nothing changing and GPU Tweak being on game mode. It was running just fine the night before and now, crash to desktop all over again. I ran through the normal things, outside of uninstalling and reinstalling, even ran a third party driver checker via my firewall app and nothing needed updating. Ran dxdiag, it looks like the problem is different this time stating the WERs as "APPCRASH" mostly instead of things like "StoreAgentDownloadFailure1". If I'm interpreting things right that is. If you could help me out again I'd appreciate it, I'm sorry I keep running into the same problems.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @RooktoPwn  You don't need to apologize for coming back with more issues.  This is a help site, after all.

    All the errors in your new dxdiag are newer than your first dxdiag, so clearly there are still a number of issues.  Some of the crashes are due to Asus software, particularly GPU Tweak (ASGT.exe) and Aura (ASLED.exe).  So please try playing with all Asus software disabled.  You can restart your computer and then kill any related processes in the Task Manager before launching Sims 4.

    The LiveKernelEvent 144 errors are the USB 3 driver crashing.  This could be a bad driver, or it could be a problem with a peripheral device.  So please unplug all nonessential devices as well, and see whether it helps.

    If you get more crashes even after these steps, please upload a crash dump.  Here's how:

    • Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
    • In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
    • Launch Sims 4 and wait for it to crash, whether you can play at all or not
    • After it crashes, wait for any crash dialogs to finish
    • Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
    • Upload the last .dmp file to the free filehosting site of your choice, and link it here
    • When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
  • RooktoPwn's avatar
    RooktoPwn
    5 years ago

    @puzzlezaddict  So I noticed something interesting. I was looking at Services to turn off ASGT and ASLED and saw that despite having GPU Tweak open, ASGT isn't running, at least in Services. Do you think that could be related?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @RooktoPwn  It could be related, sure, but I don't know enough about the software to say for sure.  You could try starting, stopping, and restarting the service, or switching between automatic and manual, to see if that changes anything.  Or you could just disable it in the Task Manager, along with other Asus software, and see whether it makes a difference.

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