Crashing After The Royal & Legacy Expansion Pack

Hi Katiardguez​ 

Could you post your Computer's DxDiag?

• Press Windows-Key + R
• Type: DxDiag
• Click on Save all Information.
• Attach the Text File to your post

Here is the DxDiag Information.

Forgot to mentioned I don't normally play with premades families. When added the Royal & Legacy Expansion Pack and loaded the game to the world view for the first time, I didn't evicted the premades families from their home in the Ondarion world. I deleted them directly from the manage household. Don't know if it has anything to do with the crashing just thought I should mentioned it just in case. Please let me know if there is anything else I can do, Thanks.

Katiardguez​  Your dxdiag crashed at least twice while running, which could be a fluke but could also be a sign of a more serious system issue.  Either way, it means that the dxdiag doesn't have most of the relevant information, so I'd like to see a new one.  First, please run a couple of basic checks of your Windows system files:

• Click Windows key-X and select "Powershell (Administrator)" or "Windows Terminal (Administrator)" , whichever you see
• In the window that appears, copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" without quotes, and enter
• The system will take a little while to validate; if it throws an error, please list it
• Otherwise, copy and paste "sfc /scannow" without quotes into the window, and enter
• Post the message you receive

Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards.

I've seen a few reports that deleting some of the premade noble sims breaks saves or at least causes some issues.  So please test a new save first, to see wehther the game overall is running properly.  If you get another crash, please post a new dxdiag.

Good Day Puzzleaddict,

The message I received is " Windows Resource Protection found corrupt files and successfully repaired them. I also attach a photo of the message just in case.

After following your advice, I tested the game by starting a completely new save in vanilla mode, and it loaded without any issues. I then repeated the test with all my mods installed, and that save also loaded normally. Based on these results, it seems the problem isn’t with the game itself or with my mods, but specifically with deleting the premade families in the new world, Ondarion. Removing those households appears to be what triggers the loading issue. Thank you again for taking the time to help me troubleshoot this.

Katiardguez​  That's fine, just sfc telling you it did its job.