crashing on startup
My sims 4 game keeps crashing, and I don't know what to do. I've removed all my mods. Repaired the game. I also deleted it completely, but it still keeps on crashing once it's on the "Sims 4" page w...
Forum Discussion
@gotsalty If you haven't already—I'm not sure from your description exactly what you deleted—please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I've been having the same problem on start up and I did the clean folder method here. I checked the rest of the thread but you didn't finish the fix for it. Could you please go on? A new folder did launch the game clean and clear no issue after the folder was moved to my desktop. I had removed all my mods on the other broken one.
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- EA_Cade11 months ago
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