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lmmturner2's avatar
lmmturner2
Rising Novice
30 days ago
Solved

Crashing

My game will not run properly. It will start but crash before reaching the menu screen. I've uninstalled and reinstalled my game, cleared the cache on the EA app, and repaired the game, but nothing w...
crashing
launching
  • puzzlezaddict's avatar
    puzzlezaddict
    27 days ago

    lmmturner2​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

TattleTaleMouse's avatar
TattleTaleMouse
Seasoned Newcomer
14 days ago

I've been having a similar issue myself and it only started to do this after the recent update. I have tried uninstalling/reinstalling, removed the mods that I used, and every thing else in-between. Nothing worked.

Also how are you supposed to be able repair a game if Origin is no longer functional since as of April of last year?

lmmturner2's avatar
lmmturner2
Rising Novice
14 days ago

I use the EA app. I didn't know the Origin app still worked. I don't know if that is the problem with your game. You may want to look into downloading EA instead.

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