Crashing

Taekook13101993  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If you get another crash, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

still crashes

Taekook13101993  If you use ReShade or GShade, please remove it and repair the game (again, if you have already).  The option is in the EA App: Sims 4 > Manage > Repair.

If that doesn't help, please uninstall any Razer apps you use: Cortex, Synapse, whatever you can find.  You may be able to reinstall the apps later, but please test Sims 4 without them present.

If that doesn't help either, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

If the game freezes or crashes in a clean boot, please try again, except with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

tried everything still crashing 

Taekook13101993  Please create a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account or any email address.  (You can keep saying no.)  Try playing in this new account as normal, and if it doesn't work, try in a clean boot while your computer is offline.  This will show us whether the problem is limited to your main Windows account or is more global.

If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Same here it keeps freezing up and try’s to crash with white screen off and on, this needs a huge bug fix I can’t hardly play the new event the cozy event, and keeps crashing to desktop having report to Microsoft on this constantly issues please fix now stuck sims is happening a lot and clock keeps ticking not enough time to get through the hardest event part to invite sims to celebrate. This is worse since last update.

EndlessSims3  Please try the clean folder, as described in my first reply.  If that doesn't help, please post a dxdiag, also described in that reply.

I did the steps and it so far fixed it

Quelle
The Sims™ 4

Zusammenfassung
Nicht mehr funktionsfähig

Datum
‎23.‎12.‎2024 07:11

Status
Der Bericht wurde gesendet.

Beschreibung
Pfad der fehlerhaften Anwendung:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

Problemsignatur
Problemereignisame:    APPCRASH
Anwendungsname:    TS4_DX9_x64.exe
Anwendungsversion:    1.111.102.1030
Anwendungszeitstempel:    673677ee
Fehlermodulname:    TS4_DX9_x64.exe
Fehlermodulversion:    1.111.102.1030
Fehlermodulzeitstempel:    673677ee
Ausnahmecode:    c0000005
Ausnahmeoffset:    00000000002f9b16
Betriebsystemversion:    10.0.22631.2.0.0.768.101
Gebietsschema-ID:    3079
Zusatzinformation 1:    9ee9
Zusatzinformation 2:    9ee971c2157b002efaacd5496fa97def
Zusatzinformation 3:    4685
Zusatzinformation 4:    4685f8dd64f2f48cbf909e855cdeb50d

Weitere Informationen über das Problem
Bucket-ID:    359657173ee3521c2c03621e916f2cd3 (2018564941420637395)

Taekook13101993  How comfortable are you with changing settings in your laptop's BIOS?  I can get you some instructions in German if it's easier.  The reason I ask is because some high-end processors are overclocked by default to the point where Sims 4 becomes unstable and crashes.  The errors in your dxdiag and this more recent error don't look like the typical overclocking-related errors, but that's sometimes the case with this problem.

Point is, it's worth making changes in the BIOS if your laptop allows, but it's not something you'd want to do blindly.  So if you would like specific instructions, let me know.  Otherwise, look for something called CPU Boost or similar and disable it.  The setting would be buried under Advanced.