game always crashes widouth warning

Taekook13101993 Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs. If you get another crash, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Taekook13101993 If you use ReShade or GShade, please remove it and repair the game (again, if you have already). The option is in the EA App: Sims 4 > Manage > Repair. If that doesn't help, please uninstall any Razer apps you use: Cortex, Synapse, whatever you can find. You may be able to reinstall the apps later, but please test Sims 4 without them present. If that doesn't help either, please try playing in a clean boot: https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described. When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again. Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue. If the game freezes or crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

Taekook13101993 Entschuldige die späte Antwort. Bevor wir uns ums BIOS kümmern würde ich gerne noch was anderes probieren. * Folge dieser Anleitung genausten um den NVIDIA Grafiktreiber sauber zu deinstallieren. * Folge der Anleitung nochmal um den Intel Treiber zu deinstallieren* Installiere den Intel Grafiktreiber > Starte den PC neu.* Installiere den NVIDIA Grafiktreiber. > Starte den PC neu > Gehe online.* Teste

tried everything still crashing

Crashing | EA Forums

12 Replies

Taekook13101993
New Traveler
2 months ago
could it be the setting in my armory create programm cause its always running on turbo and i would appreciate it if you could send me advisein german if possible thanks alot
holger1405
Hero+
2 months ago
Taekook13101993

Entschuldige die späte Antwort.
Bevor wir uns ums BIOS kümmern würde ich gerne noch was anderes probieren.

* Folge dieser Anleitung genausten um den NVIDIA Grafiktreiber sauber zu deinstallieren.
* Folge der Anleitung nochmal um den Intel Treiber zu deinstallieren
* Installiere den Intel Grafiktreiber > Starte den PC neu.
* Installiere den NVIDIA Grafiktreiber. > Starte den PC neu > Gehe online.
* Teste

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Crashing

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