Crystal Clear Digital Camera glitch
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.108.318.1020
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Taking a picture
What happens when the bug occurs? When taking a picture with the Crystal Clear Digital Camera all the pictures have a glitch on both orientation and sizes regardless the photography skill.
What do you expect to see? No glitches
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
When taking a picture with the Crystal Clear Digital Camera all the pictures have a glitch on both orientation and sizes regardless the photography skill. I have test this with cheaper camera and is fine.
@Yaxmin28 Your dxdiag is full of generic Windows update errors, so please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, update the graphics driver, which is from 2021. Here's the newest version available from AMD:
You'll want to manually download the driver from July 19 rather than using the "auto detect and install" tool. Run the installer as an admin: right-click the download and select "Run as administrator." Restart the computer after installing and before trying to play.
If that doesn't help, are you playing in DirectX 9 or 11 mode, and does it make a difference to switch? Here's how:
https://answers.ea.com/t5/PC/Enabling-DirectX-11-For-Sims-4-on-EA-app-and-Steam/td-p/13711976
