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Hey all! I’ve combed through the forums and nothing suggested so far has helped fix my game.
after the recent update, my game corrupted (my fault, I didn’t realise I had auto-updates on and mods installed) however I have since tried everything to fix it. I’ve even uninstalled the game, lost my saves and reinstalled the game but still nothing. Is anyone able to help? Would really appreciate it!
- Chloe
- 5 years ago@crinrict thank you for the help! I completely uninstalled Avast and turned off the controlled folder access protection off. And I still can see the gallery thumbnails, I just can't get them to load to DL/fave/comment. Someone said my tray folder might be too full (and I do have a lot in there of DL'ed sims, lots & rooms) but I have hesitated to do anything since I did not want to mess up my library. Not sure what to do now.
- 5 years ago@crinrict, forgot to mention that I turned off the controlled folder access protection in Windows Denfender....since I'll be relying solely on that from now on.
- crinrict5 years agoHero+@lsnishi Try deleting all the cache files: https://sims4.crinrict.com/eng/2014/09/delete-cache-files/ and move your tray folder to the desktop
The pictures from the gallery should be saved to the cache folder, so do you have any files in there ?
- 7 months ago
I was told to move my tray folder to the desktop and see if that helped. It didn’t help my issue so I moved the tray folder back. I currently can’t get on the gallery online at all. It’s been over a month and a half. I can get on my household, but I can’t get on the online gallery.
And I have tried everything.
But maybe just a test move your tray folder to the desktop and then start the game and see if that helps.
- puzzlezaddict7 months agoHero+
@firequeen76 What happens when you try to access the Gallery? Does the option show, does it load forever when trying to connect, etc.? Have you put the EA App in offline mode? That would prevent the Gallery from working, or at least it did the last time I checked.
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