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crinrict's avatar
crinrict
Hero+
5 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...
pc
crinrict's avatar
crinrict
Hero+
5 years ago
@chloeohhi What Antivirus program are you using ?
lsnishi's avatar
lsnishi
5 years ago
@crinrict thank you for the help! I completely uninstalled Avast and turned off the controlled folder access protection off. And I still can see the gallery thumbnails, I just can't get them to load to DL/fave/comment. Someone said my tray folder might be too full (and I do have a lot in there of DL'ed sims, lots & rooms) but I have hesitated to do anything since I did not want to mess up my library. Not sure what to do now.
  • lsnishi's avatar
    lsnishi
    5 years ago
    @crinrict, forgot to mention that I turned off the controlled folder access protection in Windows Denfender....since I'll be relying solely on that from now on.
  • firequeen76's avatar
    firequeen76
    7 months ago

    I was told to move my tray folder to the desktop and see if that helped. It didn’t help my issue so I moved the tray folder back. I currently can’t get on the gallery online at all. It’s been over a month and a half. I can get on my household, but I can’t get on the online gallery. 

    And I have tried everything. 

    But maybe just a test move your tray folder to the desktop and then start the game and see if that helps.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      7 months ago

      @firequeen76  What happens when you try to access the Gallery?  Does the option show, does it load forever when trying to connect, etc.?  Have you put the EA App in offline mode?  That would prevent the Gallery from working, or at least it did the last time I checked.

      • firequeen76's avatar
        firequeen76
        7 months ago
        @puzzlezaddict Yeah it loads forever never connecting. EA App is not offline. And my connection is good. I have tried everything. But was going to try and delete my electronic arts folder. I have two saved to my desktop. But I am wondering why I have two folders. One under the C: drive under Users. It looks different than the one in My documents.
        But if delete the folder, it creates a new one, I then move over my saves, I don't use mods, I wondering if it will work. I think it could be a bug in my files. I have spent months trying everything.

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