Forum Discussion

crinrict's avatar
crinrict
Hero+
6 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...
crashing
guides
launching
pc
JonaO703's avatar
JonaO703
Hero
5 years ago

@DemitriFaith Once you've added the exceptions you may need to repair your game.  You may also need to uninstall / reinstall Origin.

DemitriFaith's avatar
DemitriFaith
5 years ago

I've encountered the issue again, and this time it isn't resolved even after repairing my game and uninstalling/reinstalling Origin.

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @DemitriFaith Did you add exceptions to your antivirus program ? What are you using ?
    • DemitriFaith's avatar
      DemitriFaith
      5 years ago

      I did. I use AVG.

      • crinrict's avatar
        crinrict
        Hero+
        5 years ago
        @DemitriFaith did you add it to both ransomware and the general settings ?

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