I was told to move my tray folder to the desktop and see if that helped. It didn’t help my issue so I moved the tray folder back. I currently can’t get on the gallery online at all. It’s been over a month and a half. I can get on my household, but I can’t get on the online gallery.
And I have tried everything.
But maybe just a test move your tray folder to the desktop and then start the game and see if that helps.
@firequeen76 What happens when you try to access the Gallery? Does the option show, does it load forever when trying to connect, etc.? Have you put the EA App in offline mode? That would prevent the Gallery from working, or at least it did the last time I checked.
@firequeen76 Moving the Sims 4 user folder to allow the game to create a new one is always a useful troubleshooting step. You can also rename the folder instead of moving it—as long as it's not called "The Sims 4," the game won't be able to find it. If you do delete it, make sure you don't delete any saves or other files you'd like to keep, for example the contents of Tray (saved households and builds) or the UserSetting.ini file (login rewards).
If that doesn't help, does your computer have wifi? You could try setting your phone as a mobile hotspot, using data rather than your home network, to see whether the problem is the connection. Even if you have a relatively small data allowance, this test shouldn't use too much of it.
