Forum Discussion

Dandelionx0's avatar
Dandelionx0
5 years ago
Solved

[CURRENT ISSUE] Error messages with MSVCP140.DLL/VCRUNTIME140.dll

Somebody please help!!!😞

I was prompted to update my Sims 4 digital deluxe on my PC (Windows 10) and after it updated Im getting the error I have attached. 

Im not very techy so if someone can give me a simplified step by step guide on what to do. I'm afraid if I uninstall sims 4 from origin i'll lose all my extra content, game packs and expansion packs.

I've repaired the game - still getting the error

I've also moved My sims 4 folder (In electronic arts folder) to my desktop as suggested on other posts but unsure what to do next. 

*currently re-installing game* will update if this works 

Edit By Crinrict: Adjusted title

pc

177 Replies

Show More
  • daisy3rose's avatar
    daisy3rose
    5 years ago

    @guccismine I really can't say what fixed it.  I switched back to Sims 3 for a few weeks and when I went back to Sims 4 it miraculously worked.  Are you having problems with it?

  • WolfyPlaysSims4's avatar
    WolfyPlaysSims4
    5 years ago

    Hi, I had the "MSVCP140.dll" and "VCRUNTIME140.dll" were not found problem, it said to reinstall but I bought Sims4 on Stream and I don't know how to reinstall- I also bought extension packs before I opened Sims so I am worried that I won't be able to use them if I reinstall. I tried downloading C++ but it still shows "MSVCP140.dll" and "VCRUNTIME140.dll" were not found.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @WolfyPlaysSims4  If you uninstall your game, you'll be able to reinstall your packs (for free) again later.

    However, uninstalling the game probably isn't necessary.  The .dll files are components of the 2015-2019 VC++ runtimes, and if you already have them installed, you'll need to uninstall and download new copies from Microsoft.

    Click Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ Redistributables.  Click on the 2015 (or 2017, or 2015-2019) versions, both x86 and x64, and Uninstall.  (Don't touch the versions from any other year.)  Then download and install new versions directly from Microsoft:

    https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

    You need both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device.  Restart your computer before trying to play.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,524 PostsLatest Activity: 10 seconds ago