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crinrict's avatar
crinrict
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6 years ago

[CURRENT ISSUE] Several Issues after incomplete Installation

Update If you are on a Mac, please use this thread: 'Game Data Incomplete' and Grey Llama Thumbnails Replace Lots Steps there are a bit different as the repair on Mac currently only repairs the...
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crinrict's avatar
crinrict
Hero+
6 years ago
@KhaleesiKaty_xo I merged your post with the master thread on this.

Could you please try right click on the game in Origin and hit repair game ?
KhaleesiKaty_xo's avatar
KhaleesiKaty_xo
6 years ago
@crinrict Hi, I have repaired the game as well as uninstalling and reinstalling...

Could it be something to with missing textures? If so how do i fix that?

Thanks

Katy
  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @KhaleesiKaty_xo Could you try the factory reset described on the first page as well ?

    Are you on PC or Mac ? Does no mods include no cc ?
    • KhaleesiKaty_xo's avatar
      KhaleesiKaty_xo
      6 years ago
      @crinrict Hi, please could you explain how to do a factory reset?

      I am PC.

      By CC do you mean expansion packs? If so I have Cats and Dogs, city living, get to work, get together, island living, seasons, outdoor retreat, parenthood, cool kitchen stuff, kids room stuff, laundry day stuff, movie hangout stuff, first pet stuff, spooky stuff, and toddler stuff
      • crinrict's avatar
        crinrict
        Hero+
        6 years ago

        I linked instructions on the first post but here:

        Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

        You won't loose anything. Just make sure to not delete any files  and make a backup.

        After renaming, repair your game by right clicking on the game in Origin.

        Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

        • Options.ini (or just re-set all your settings manually)
        • Tray Folder
        • Screenshots/Videos/Custom music
        • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
        • Custom content like clothing, hair, skins, make up ....
        • Mods (one by one, making sure they all still work)

        The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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