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crinrict's avatar
crinrict
Hero+
6 years ago

[CURRENT ISSUE] Several Issues after incomplete Installation

Update If you are on a Mac, please use this thread: 'Game Data Incomplete' and Grey Llama Thumbnails Replace Lots Steps there are a bit different as the repair on Mac currently only repairs the...
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Sophie23112006's avatar
Sophie23112006
6 years ago

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.63.1010
What expansions, game packs, and stuff packs do you have installed? island living, realm of magic, holiday celebration pack, grim's ghoulish guitar.
Steps: How can we find the bug ourselves? 1. Go to CAS, to the main menu, to build mode, or any lot in game 
What happens when the bug occurs? The graphics in game are strange, making the gameplay awfull
What do you expect to see? Normal graphics (No question marks, llamas, or purple colors)
Have you installed any customization with the game, e.g. Custom Content or Mods? Have but have been uninstalled recently
Did this issue appear after a specific patch or change you made to your system? After the game updated, it started (on friday, 4 days from today)

Pictures of mentioned bugs have been attached.

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @Sophie23112006

    Move the game folder to the desktop
    Then fix the game in Origin.
    Origin/Library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Start a new game with the random sim and check if you still have this error in the new game folder.

    If it will not work could you post your computer's DxDiag?

    To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
    You can attach the text file to your post in the “Reply” window with the “Choose File” button.

    I don't work for EA

About The Sims 4 Technical Issues - PC

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