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thesurferboi's avatar
thesurferboi
Seasoned Newcomer
1 month ago

Game crashed twice after glitchy gameplay

On my PC, the EA app failed to launch multiple times; even when turned into offline mode, Sims 4 wouldn't open. Once I restarted my computer, I got the game to run, but each option was very slow and glitchy, clicking the mailbox, for example, took several seconds to launch the 'pay bills' etc options. the Sims 4 window suddenly closed after about five minutes of very slow, glitchy gameplay. After opening the game again, it closed after just a few seconds of playing. Since the last update, my game has been very glitchy and slow, with many items in build mode having a green ring indicating I can place it down, and nothing in the way or on the walls, but when I try to place them, I get an error message. I have no mods installed. 

cc or mods removed
crashing

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    1 month ago

    Hi thesurferboi​ 

    Could you post your Computer's DxDiag?

    • Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post
  • thesurferboi's avatar
    thesurferboi
    Seasoned Newcomer
    23 days ago

    I'm just seeing this now, haven't played the game since. When I loaded it up, it kept glitching heavily (lag on every single mouse click, no reactin to prompts like make a meal, etc,), and crashing. Can't play it for longer than five minutes, and if I can, it crashes and doesn't save. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    23 days ago

    thesurferboi​  There aren't any obvious issues in your dxdiag, certainly nothing that would explain the problems you're seeing.  So please try playing in a clean user folder, and let me know which issues are still present.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If that doesn't help, repeat the test but with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

    I'm not saying either of these steps will fix everything, although that could happen.  It would also be interesting if one of them fixed some of the issues but not all.

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