[CURRENT ISSUE] Sims 4 already running
Overview
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This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdat...
Forum Discussion
I downloaded the new EA app and I went to play the sims and it won’t come up. But EA keeps saying it’s already open. I tried resetting my sims folder, making an exception, deleting it in my task manager, all that. Still will not pop up. Someone help pls!
frrr its been like this for months already
@2125999 Did you try the suggestions earlier in this thread?
"The Sims 4 Premium Edition is already running. Go ahead and start playing. It's a good one." I have been having this issue since March 2023. I am running Windows 11. I tried all the suggestions that were noted on the tread, I have cleared out my cache and even uninstalled all packs, uninstalled the EA app and reinstalled everything again and the issue remains. I tried playing off-line and all I get is a message saying "The app couldn't connect to the servers. We'll keep trying to reconnect you. Meanwhile, you can restart the app or play a game that doesn't require an internet connection." click to play and the EA launchers pops up then nothing. Look on Task Manager and nothing. All three games I have installed on the EA are, The Sims 4, The Sims Medieval and SimsCity 2000, all tried in off-line mode and the same message.
I purchased the two add-on's that were released yesterday, paid and installed them with no issues on my Windows 11 machine. ran updates and tried to launch The Sims 4 and same message. Logged out and jumped on my old machine that runs Windows 10 (now daughter's machine) logged in and ran an update and also installed the new add-ons, clicked Play and The Sims 4 worked with no issues!
This Windows 11 is a gaming machine and have been playing The Sims 4 on this same machine the past 8 months prior to this with no issues, purchased for The Sims 4, I have been playing since original release in 2000! Yes, I have been playing for 23 yeas!
I use Trend as my security software and used it for years with no issues. When message is noted, I look on the Task Manager to see if The Sims 4 is running and it is not listed.
I even tried playing the SimCity 2000 out of curiosity, updated it on my Windows 11 machine (was just sitting there un-played for ages) the exact same message as The Sims 4 pop's up!
Purchased and installed The Sims Medieval on my Windows 11 machine back early April 2023, same already running message popped up also. These all run with no issue on the Windows 10 machine!
I play on steam also with other games and none of them are having loading issues. Is this a Windows 11 issue?
@GreenJasmyn Have you set exceptions in your antivirus for the executables you'd need to run in order to play? That would be EADesktop.exe, plus TS4_x64.exe for Sims 4 and TSM.exe for Sims Medieval; I'm not sure what SimCity 2000's .exe is. (I can look it up if you have trouble finding it.)
Please also let me know whether your Documents folder is stored in the OneDrive folder. You can right-click Documents in the left panel of a File Explorer window and select Properties > General, then look for the Location. If the file path includes Documents, let me know how full OneDrive is. You can find out by right-clicking the OneDrive icon in the lower-right corner of your screen and selecting Settings > Account.
