[CURRENT ISSUE] Sims 4 already running
Overview
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This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdat...
Forum Discussion
@GreenJasmyn Have you set exceptions in your antivirus for the executables you'd need to run in order to play? That would be EADesktop.exe, plus TS4_x64.exe for Sims 4 and TSM.exe for Sims Medieval; I'm not sure what SimCity 2000's .exe is. (I can look it up if you have trouble finding it.)
Please also let me know whether your Documents folder is stored in the OneDrive folder. You can right-click Documents in the left panel of a File Explorer window and select Properties > General, then look for the Location. If the file path includes Documents, let me know how full OneDrive is. You can find out by right-clicking the OneDrive icon in the lower-right corner of your screen and selecting Settings > Account.
Hey puzzleaddict Hero,
Thanks for your response. I have looked into Trend. for the exceptions to ensure that The Sims games are noted as executables and they are noted. Still no change to the loading option. I actually never use OneDrive! I can see the OneDrive but this doesn't have any of the Sims games noted.
I will keep trying each day as I have been.
Thanks again for your help.
@GreenJasmyn The important thing to check with OneDrive is whether the Documents directory is stored there, not whether you see any files inside OneDrive. When you can't launch the game, no user folder is created, so checking for a Sims 4 folder wouldn't be definitive, especially if you've changed your settings (or Windows changed them for you) recently. So please double-check the location of Documents anyway.
If you're not seeing the file path through Properties, you can open Command Prompt (run a Windows search for it) and enter this command, which will output the location of Documents:
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"
If Documents is stored in OneDrive, let me know. Otherwise, try playing in a new admin Windows account. Make it a local account, as in, don't link it to your Microsoft account, and don't sync with any other services you normally use. Just open the EA App and try to launch Sims 4.
So looing further as suggested and using the prompt command, I can see Documents
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
Personal REG_SZ C:\Users\bunkf\OneDrive\Documents are located in the OneDrive folder even though I never set it up.Cheers
@GreenJasmyn Do you want OneDrive to keep syncing your files, or not, or do you want to disable it entirely? Pick whichever option works best for you, then follow the instructions in that section of this guide:
If you do want to keep using OneDrive, make sure it's not already full (look at "I want OneDrive to keep syncing my files"), which would explain the problem. It may also help to pause syncing before you start playing. You can see the option by right-clicking the OneDrive icon in the lower-right corner of the screen and selecting "Pause syncing."
