[CURRENT ISSUE] Sims 4 already running
Overview
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This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or...
Forum Discussion
Hi, a few days ago I posted about my game not running and saying that is is running and that I have done everything and I needed help. I decided to uninstall the sims and reinstall it and I did but now when I open the electronic arts folder there’s nothing in it. I was trying to put my saves folder back in and it wasn’t there so I searched my pc and it doesn’t exist. Earlier I took out the sims folder and tried to put it back in before I uninstalled it because someone said that could help but it didn’t so I took it back out and when I was reinstalling it I thought I didn’t need the sism folder to I permanently deleted it and I feel like that could’ve caused it to not give me a new folder when I reinstalled the game. I talked to ea support and they didn’t help at all and idk what to do. I think I’ll have to redownload it again but it takes literally hours so that won’t be today. I’m worried I permanently ruined my game because I just bought two more packs and that would suck. Even after all this I thought I’d try to open the sism and it says it’s already running and it isn’t and I’m pretty sure it’s can’t because the files aren’t there yet it says it’s downloaded and it still is on my desktop. If you have any suggestions on what to do please tell me lol. thank you
@Pinkangelbaby11 The Sims 4 user folder, as in, the one that holds your saves and other user data, doesn't regenerate until you launch the game again. If you haven't been able to play, you won't have that folder, but the absence of that folder is the result, not the cause, of the issue.
What happens now when you try to play? If you get an error, please post a screenshot.
@puzzlezaddict hi, I fully uninstalled the sims and the ea app yesterday because I need a little break and I don’t know where to go from here so I can’t show a screenshot right now; but the error is when I press play and the ea app screen goes away and then after 30 seconds of waiting the ea screen comes back up with an error saying something like “your game is already running play it it’s a good one” or something like that. I’ve heard A lot of people are having this problem and I have before too but it hasn’t been this hard to fix before.
@Pinkangelbaby11 Okay, so you're still seeing the "already running" error. I've merged your new posts into the master thread for this error as well. Again, please see the first post on page one for troubleshooting suggestions.
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