[CURRENT ISSUE] Sims 4 already running
Overview
jump to: Workarounds
This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or...
Forum Discussion
I have had this issue as well since the update. I have tried to run everything as administrator. I uninstalled the game and ea launcher. I turned off firewall and anti-virus. Nothing is fixing this problem. Has this issue been escalated to EA? The only way I can play the game is to use a local account, which means I have to switch users logged into my computer if I want to play. Unacceptable. Appreciate all those trying to help, but it is super frustrating.
@lynannegelinas The fact that the second account works means the problem is with your main account, which means it's not a Sims or EA issue by definition. If you want to troubleshoot the issue with your main account, there are a couple approaches. First, if OneDrive is running on this computer (whether you use it or not), please pause syncing before trying to play. You can see the option by right-clicking the cloud icon in the lower-right corner of the screen.
If that doesn't help, or OneDrive isn't running, try running the takeown command, as described here:
Community Highlights
- EA_Cade11 months ago
Community Manager
