[CURRENT ISSUE] Sims 4 Failed to Launch Game
Overview
Failed to launch game An error on our end caused the launch to fail. Try again a little later.
Please ONLY use this thread if your game actually fails to launch. If the game does open,...
Forum Discussion
Dear Bella,
My dearest friend. I am sorry I am unable to visit you. The EA Gods refuse to fix the issues that keep us from being together. I keep seeing a failure to launch message and no matter how many times I uninstall, install, clean cache, repair, cry and scream it is all to no avail. Twice the EA Gods have allowed to get past the launch screen only to give me another error in a little green box in the upper right-hand corner with 00000000000000 and some other numbers. Apparently the 'update' they launched is the issue and it is up to the EA Gods to have mercy and repair what they broke. I do not know when I will be able to visit with you, Mortimer and your lovely children again. I am anxious to see you.
Please keep the grilled cheese warm for me.
Dag Dag,
Mawmaw_Shark
PS. EA, if you read this please know we spend a lot of money on a product that often breaks. In times like these when we look to dissociate from the real world, we are hoping to be able to get lost in our little virtual worlds. As your customers we deserve better than this.
Mawmaw_Shark TheSimmerGirl16 Furr_Mamma88 Araunah2 wang061123 chillyw316 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
Please also check your antivirus for recent actions involving Sims 4 or the EA App. If necessary, set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the entire Bin folder they're in, plus EADesktop.exe as well.
When testing, restart your computer each time you get the "failed to launch game" error, or at least before you try to play again.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Mawmaw_Shark The error code you're seeing sounds like a Sims Delivery error that sometimes happens when there's no SDX update but the game can't check. That, in turn, can be antivirus-related. But even if it's not, you can get around it by opening the game in offline mode, then disabling SDX updates entirely within the game options. You should be able to play online again without seeing this error.
Let me give that a go. Maybe my friendship with Bella can be saved after all.
THANK YOU!!! I added set the exception for TS4_64. That was the issue. Now, I am going to share your advice with the WORLD!!!
@puzzleaddict bruh please help my game is being annoying as well here's
I am unable to move the Sims4 folder to my desktop. It tells me that the file is in use.
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