Forum Discussion

Hero+

6 months ago

[CURRENT ISSUE] Sims 4 Failed to Launch Game

Overview Failed to launch game An error on our end caused the launch to fail. Try again a little later. Please ONLY use this thread if your game actually fails to launch. If the game does open,...

Seasoned Novice

6 months ago

Dear Bella,

My dearest friend. I am sorry I am unable to visit you. The EA Gods refuse to fix the issues that keep us from being together. I keep seeing a failure to launch message and no matter how many times I uninstall, install, clean cache, repair, cry and scream it is all to no avail. Twice the EA Gods have allowed to get past the launch screen only to give me another error in a little green box in the upper right-hand corner with 00000000000000 and some other numbers. Apparently the 'update' they launched is the issue and it is up to the EA Gods to have mercy and repair what they broke. I do not know when I will be able to visit with you, Mortimer and your lovely children again. I am anxious to see you.

Please keep the grilled cheese warm for me.

Dag Dag,

Mawmaw_Shark

PS. EA, if you read this please know we spend a lot of money on a product that often breaks. In times like these when we look to dissociate from the real world, we are hoping to be able to get lost in our little virtual worlds. As your customers we deserve better than this.

puzzlezaddict

Hero+

6 months ago

Mawmaw_Shark Glad to hear it, thanks for the update, and enjoy your game.

Sith25Z20 Are you getting the "failed to launch game" error, or something else? Did you try the other troubleshooting steps in my previous post? I'm guessing you did since you posted a dxdiag, but I want to be sure before making any unnecessary suggestions. Your dxdiag lists a number of Sims 4-related access violations, a type of crash that's too generic to be useful on its own, and there's nothing else in the dxdiag that stands out as a potential problem.

If none of that helped, is OneDrive running on your computer? It could be interfering with the game. Try pausing syncing, which you can do by right-clicking the cloud icon in the lower-right corner of the screen, or pehaps hidden in the Tray (^ icon).

If that doesn't help either, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account or any email address; you'll be asked some security questions instead. You can at least try to launch the game without reinstalling anything.