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puzzlezaddict's avatar
puzzlezaddict
Hero+
6 months ago

[CURRENT ISSUE] Sims 4 Failed to Launch Game

Overview Failed to launch game An error on our end caused the launch to fail. Try again a little later. Please ONLY use this thread if your game actually fails to launch.  If the game does open,...
null
crashing
ea app
guides
launching
iloveremarkables's avatar
iloveremarkables
New Rookie
4 months ago

After the new update 2 weeks ago I havent been able to play at all and ive tried everything on the current issue pinned to the top of this feed and uninstalled multiple times. Im at the point where Im gonna give up trying to play because it seems like nothings gonna work!

I have no mods i do have a admin managed account but was playing fine before update...

If someone has had any other soultions pls share!

here is my dxdiag if anyone is intrested!

Thanks so much

crinrict's avatar
crinrict
Hero+
4 months ago

Hi iloveremarkables​ 

looks like the dxdiag report crashed as well.

Could you please re-run it and upload again ?

    • holger1405's avatar
      holger1405
      Hero+
      3 months ago

      iloveremarkables​ 

      The game crashes with a standard access violation error code. This is the most common error in such cases, but it does not help to pinpoint the problem. 

      Please preform a Clean Boot:
      A clean boot is a process that starts Windows with a minimal set of services and startup programs. This can help eliminate or find software conflicts.

      How to perform the clean boot:

      • Press Windows key + R to open the Run dialog box.
      • Type “msconfig” (Without the quotes.) > Enter.
      • In the System Configuration window, go to the Services tab.
      • Check the box that says, “Hide all Microsoft services”.
      • Click Disable all. (Make sure the EABackgroundService remains enabled.)
      • Go to the Startup tab and click Open Task Manager.
      • In the Task Manager, disable all startup items that are activated.
      • Close Task Manager and go back to the System Configuration window, then click OK.
      • Restart the computer, the PC will start into clean boot mode.
      • Test the Game

        2. Additional Steps (Inside the Clean Boot Mode)
      • Ensure your virus scanner and other security software are disabled.
      • Disable Afterburner and similar software.
      • Disconnect all peripherals except for your mouse and keyboard.




      • iloveremarkables's avatar
        iloveremarkables
        New Rookie
        3 months ago

        holger1405​ 

        THANK YOU!!

        it worked thank you so much!

        should i turn the services back on or leave them offf?

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