legit just downloaded the sims 4 a couple weeks ago cause some friends of mine said i might love it and i thought i might as well check it out. I downloaded it and played it for a while then went on and got some mods. After playing a couple more times with mods i got the error saying "Error: There is a problem with your game's setup, please reinstall your game".
Really don't wanna do that cause it took me like a day or two to download it in the first place and i've seen other people on here saying that reinstalling it didn't even work. Already tried forcing the digital 9x thingy and i cant download any drivers since i dont have the graphic compatibilities? let a dude know if this means that i just cant use the game anymore or what
much love :D
This is my last resort, I have looked through all the previous posts on this same issue and tried all the different ways to fix it; installing an updated driver, uninstalling and reinstalling EA, removing all my mods and cc, and restarting my pc but nothing has worked.
This all started after I installed Gshade for the Sims 4 to use Pearleans Arcadia preset, after installing it I loaded up my game but I was unable to set up Gshade so I ended up uninstalling it. After uninstalling Gshade my computer has been acting funny-glitching and running slow and I cannot open the sims as it almost immediately gives me the "There's a problem with your games setup. Please reinstall your game." The first time I got This message I did reinstall my game but nothing changed. I've looked through all the solved posts for this issue but none of them have solved my issue.
I attached my DxDiag file, I saw it mentioned a few times in some of the other discussions.
please help :(
I used to play The Sims 4 on my laptop without issues, but for several months the game will not start. Each time I try to launch it, I receive the error:
"There is a problem with your game's setup. Please reinstall your game."
I have already:
Reinstalled the game and EA App multiple times
Repaired the game through EA App
Updated Windows, DirectX, and Visual C++ Redistributables
Checked and repaired all system files
Tried creating a new Windows user account
Despite all of this, the game still will not launch, and the folder Documents\Electronic Arts\The Sims 4 is never created.
It seems the game cannot write to the Documents folder or is failing during the very first launch setup.
Could you please help me resolve this issue?
0wvjqm1gxife Thanks for the dxdiag, which shows you're running Windows 11 N, which doesn't come with certain resources already installed, some of which Sims 4 requires in order to even open. Your dxdiag also shows that you or the system has been trying to install the Media Feature Pack and failing. If that's not from you, try installing it manually:
If this doesn't help, or you've already tried, please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards. Then try again to install the Media Feature pack. If you get an error, please post a screenshot.
ratsfridge Is your computer running slow outside of Sims 4? I ask because I've heard bad things about GShade, including that some people attribute their malware to downloading the product. I'm not saying your computer definitely has a virus, only that it's possible, especially if you notice performance issues in regular use. So I'd suggest running a Windows malware scan:
In step 3, choose the deeper options rather than Quick Scan, which may not be thorough enough.
If this finds anything, let it remove whatever it flagged, then restart your computer and run it again to see whether the malware was actually removed. If not, I'd suggest using the free trial of Malwarebytes to run a custom scan, with all options enabled—you'll know you're in the right place when you can select things like "scan for rootkits" and check off each drive separately.
If you use a third-party antivirus, you can use it to scan instead, but I'd suggest that if you have malware and the AV didn't catch it being installed, it might not catch it on a scan either.
If none of that helps, please let me know what AV you use, as this error means the game is being blocked from starting rather than crashing. I'm trying to gather info from other affected users; there are four so far, including you, in the last couple days.
Edit: I have a couple other suggestions here:
Error There is a problem with your game's setup | EA Forums - 12378167
