Forum Discussion
trenchtownhobo I've merged your post with the master thread for this error. It's generally best to keep to the main thread with a known error so that all the information is in one place.
Anyway, the most common current cause of this issue appears to be ReShade/GShade, so if you reinstalled one of those alongside the game itself, please remove it and run a repair through Steam (Sims 4 > Properties > Installed Files > Verify integrity of game files).
Your dxdiag lists a number of crashes of one of the graphics drivers, so the next step is a clean uninstall and reinstall of both drivers. Here's how to do it:
Use the newest drivers HP provides for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest Intel and Nvidia drivers by version number. The first number matters most, e.g. 32 is newer than 31; after that, the last four numbers matter.
The proper order of operations is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.