Are you on a new computer? Your saves, tray (library files) and mods are in Documents > Electronic Arts > The Sims 4 and would need to be moved manually as they are local files only and not online.
Hi, thanks for your reply. It is not a new computer. Origin won't open (which is what i used when I last played the game). I installed EA app. It loaded all my games and add on packs but none of my created content. I do have the folder from origin. Where do I go to import the actual files?
thanks again!
@thatmichellegirl The location of your game content doesn't change when you change which app you use to load the game. Do you still have content in Documents > Electronic Arts?
