@SIMplyPixels Here's how to find the folder Sims 4 is actually reading:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
If you need further help, please let me know whether your computer runs Windows or macOS. And it sounds like you see everything in-game but can't find the folders on your computer, but let me know if that's not the case.
@puzzlezaddict I know where the folder is supposed to be its just not there. I took screenshots to show that.
@SIMplyPixels That's the wrong folder: it contains the game's program files, not the user data. Please use the guide I linked to find the correct folder.
@puzzlezaddict there is only the sims 4 folder above that.
@SIMplyPixels Please go in-game and find the path to the user folder, as described in this link (same as before):
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Then post what it says here.
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