I opened Sims 4 this afternoon, to find that all my packs and kits have loaded, as if I'd just bought them. They were purchased years ago, so why this has happened I don't know. I still have my saved file on my PC, but the game isn't connecting through EA/Origin.
So, do I start playing new games and start from scratch on everything... including clearing/demolishing, new buildings and houses I hadn't yet completed and not uploaded to the gallery, new characters that I'd created in CAS? Or is this going to be corrected by EA ASAP?
mjdsaund The guide I linked is mostly but not entirely about OneDrive because this problem is mostly but not entirely caused by OneDrive. Admittedly, most of the non-OneDrive-related info is towards the end, but that wouldn't be so much of an issue if anchors worked on this site.
Anyway, there are only four reasons your saves might not be read:
Please confirm that the saves are in the folder the game is currently reading. I understand they WERE in the correct folder, but that location may have changed due to a Windows update. Here's how to find the folder Sims 4 is reading at the moment:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Compare that location to your saves' location: right-click one of your saves and select Properties > General, then look at the Location. The file paths must match exactly up to the Sims 4 folder.
If the saves are in the correct location, are they still named correctly? Even if you think so, please post a screenshot of the contents of the saves folder so I can look as well. Aside from their names, I can check the file sizes, and this will allow me to refer to specific files by name as well, which will make this back and forth a lot simpler going forward.
Response to your four reasons:
There was no Windows update done on my PC. Even there had been, I double checked the location of files and found them where they should be (used to be a Programmer in my hayday).
And yes, the files are named as I would expect them to be named.
There is absolutely no reason for Sims 4 not to be working correctly from my end. The only component that wasn't working seemed to be from EA's end which was allowing the code to be accessed in the first instance. To have my packs look they had been reloaded... that's not my end.
Community ManagerHi there mjdsaund
In order to help us verify that everything looks correct on your end and determine any issues with yesterday's patch, could you please provide the screenshots requested above of your save folder content?
Thank you!
Community Manager
