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2 years ago

[CURRENT ISSUE] Sims 4 Unable to Start, Already Running

Overview jump to: Workarounds This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or...

1 year ago

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.107.151.1020
What expansions, game packs, and stuff packs do you have installed? Seasons Get Together Snowy Escape Jungle Adventure Parenthood Eco Lifestyle Island Living My First Pet Pets Horse Ranch Romantic Garden Stuff Perfect Patio Stuff Spa Day Get to Work Get Famous Dine Out Backyard Stuff Laundry Day
Steps: How can we find the bug ourselves? Double click the desktop shortcut or try to launch from EA App
What happens when the bug occurs? Nothing, I get a message saying unable to start game
What do you expect to see? The ability to actually launch and play the game, please.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure

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I have already tried using the "repair" option in the EA, uninstalling/re downloading Sims, uninstalling/redownloading EA, running updates on my computer, restarting my computer., and managing add ons.