@tiffy_is_here I've merged your post with the master thread for this error. Please try the other troubleshooting steps in the first post on page one.
I have uninstalled and reinstalled teh sims and I am still having this error, not only that it took the sims 4 folder and merged it with the EA sims 4 folder where the game and bin folders are im confused as to why it dod this
@roxiekittie It sounds like you reinstalled the game to the wrong location. Please make copies of your saves and Tray folders, plus anything else you'd like to preserve. Uninstall the game through the EA App and reinstall it to somewhere that is NOT in Documents. The default C:\Program Files\EA Games is fine, unless you want or need to install it into a new folder, in which case create that new folder.
@tiffy_is_here Did you actually boot into safe mode, which shouldn't be necessary, or did you try something else? Please let me know exactly what you did.
Please also let me know whether a new save is similarly affected.
So, That was an issue and i brought that to supports attention, and they didnt think anything of it, all my files that should be in my EA/sims 4 folder where in the sims 4 folder where the bin and game files were, and idk how that happend so i went i unstalled every single thing and reinstalled every single thing, and it was still giving me issues but i saw the 2 seperate folders this time....so i just went to the Sims 4 Icone itself on my desktop and right clicked it and choose run as admin and i cant even believed it worked I been dealing with this for a week
I followed the exact steps on the link you sent for a clean boot, restarted my pc, the game finally booted but showed an error for the sims delivery (even when there isn't any new SDX drops), ignored it and tried to launch an existing save, and had the save error. I went back and re-enabled services that I know are safe, such as Steam and Battlenet services, restarted my PC, and found the same save errors in my Sims 4 game. I also tried to start a new save, but my game keeps crashing after I load into create-a-sim.
@tiffy_is_here For the SDX error, try this:
https://answers.ea.com/t5/PC/SDX-error-white-sim-portraits-corrupted-save-etc/m-p/13306292#M267022
If you still get crashing, please run a dxdiag and attach it to you reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
