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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

[CURRENT ISSUE] Sims 4 Unable to Start, Already Running

Overview jump to:  Workarounds This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts.  It can also be triggered by outdated or...
null
crashing
guides
launching
puzzlezaddict's avatar
puzzlezaddict
Hero+
1 month ago

Alaska5562​  In the account where the game won't open, please run the reg query command in the guide I linked, and post the result here.

In the new account, what happens when you try to save your build?  Are you trying to save it to the Gallery or your own library?

Alaska5562's avatar
Alaska5562
New Traveler
1 month ago

That is what is shown 

 

also before I follow the instructions I check the one drive it show this. 

 

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