[CURRENT ISSUE] Sims 4 Unable to Start, Already Running

Overview jump to: Workarounds This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or...

crashing

guides

launching

puzzlezaddict

Hero+

1 month ago

Alaska5562 It's fine to just "repair" the EA App rather than reinstalling it. Delete the desktop shortcut though, and let the repair create a new one. If it doesn't, go here:

C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

Right-click EADesktop.exe and select Send to > Desktop shortcut.

For the Electronic Arts folders you're finding, did you use Revo to remove the Sims 4 install(s)? And what is inside those two folders?

Alaska5562

New Traveler

1 month ago