Thanks for the help. I checked out that link you posted. I've done most of that - uninstalled and reinstalled the EA App and all the games and add-ons. I've repaired the game numerous times. I restarted the computer after each uninstall and reinstall and repair. I shut the computer down overnight and restarted it next day.
It still won't play, and gives me the same error message. It's infuriating. I spent all this money on getting the game and add-ons (77 of them!!) and now it refuses to play? If it weren't for the fact that I HAVE spent so much, I'd uninstall it for good and leave it that way. Bottom line - the EA App sucks. The whole issue of needing an app to play the game sucks.
I appreciate the fact that you turned it over to PC Help, but I've not heard from them yet, either. I've had no end of problems trying to get aid from EA "Help", too. *sigh* Can't get good help these days.
