Hello,
I just recently redownload The Sims 4 on my computer but when I tried to start it I got the error message "Unable to start: Initialization error at start up. [135dec40:29f00e76:00000083:n032c32e]". I've tried searching for ways to fix it but everything I've found is from 5+ years ago and hasn't worked. I've tried: reinstalling it again, running as an administrator, simply restarting my pc, repairing the game in the EA desktop app, and I've also tried giving it access with the Winbdows Firewall Defender (which I had some trouble with since there were versions of the game that aren't even in my pc files any more but I changed the correct ones). I don't know what to do but I will attatch a few screenshots that might help you dignose my situation.
Thanks
P.S.
In the screenshot of the Windows Firewall Defender, the Sims 4 tabs that are unchecked don't exist on my computer, meaning the folders that show when I click on "details" isn't a thing on my computer. I don't know if it affects anything but I included it since it may help you understand what is happening more.
Please disregard this support ticket, I was able to acces the game by going directly to where the game is in my folders and opening it from the TS4_x64 file. Then I just created a shortcut for that file for easier access. I am leaving this thread here though in case anyone ends up having the same problem I did, because maybe they will have the same fix as me. Apologies for the inconvenience!
I have the same issue, how do I directly open the file I have labeled TS4_x86? I couldn't find a _x64.
If the TS4_x86 file is the one that runs the game, you should be able to just either double click it, or right click it and the select the "open" option from the list. You could also try running it as an administrator too. There might also be a TS4_x32 file that runs the game since "x86" refers to a 32-bit operating system, but mine is a 64-bit so I'm not familiar with any potential differences that might come with that.
@bl33d3rbaby Please post a screenshot of where you see TS4_x86, including the address bar, above the list of files and folders. It shouldn't exist at all. Please also let me know what kind of install you have: EA App, Steam, Epic, or something else.
I took a deeper dive this morning, it looks like those files were from 2014-2015 and were not currently involved in my issue. I have Origin. I figured out why I was getting the error though, my firewall was blocking TS4 from accessing the files it needed to run without notifying me of doing so. Once I allowed the game to access where it needed to go, it worked again.
