Hello,
When I tried to launch the game to provide a save file containing a bug, an error message appeared:
I tried everything: uninstalling the game (but the button doesn't work: it loads for 1 second and then nothing happens), repairing it (it launches but nothing happens). The game isn't visible in my applications on my PC, so I tried manually deleting all the folders containing Sims 4 and then reinstalling it. I cleared the EA App cache, uninstalled and reinstalled EA App, uninstalled and reinstalled the C++ files, and even tried changing the file where the game is installed. I uninstalled my antivirus software and launched EA App as an administrator. I even tried launching the game directly from the .exe file in Game/BIN.
I still get the same error, and now the uninstall option on my Sims is greyed out and no longer available, as if there were no game. However, my 31 add-ons were installed correctly. I checked during installation and nothing happened. My PC didn't even go into standby mode.
I also tried using Microsoft's troubleshooting utility, but since The Sims 4 isn't even detected as an application on my computer, well... it's useless...
I don't know what to do anymore.
Thank you for your attention and assistance.
Fairy_Maie This is the master thread for the initialization error, and you haven't tried everything listed. So it's possible one of the steps may help.
[CURRENT ISSUE] Sims 4 Unable to Start, Initialization Error | EA Forums - 12542607
However, the fact that you can't uninstall the game is concerning. I would suspect your antivirus first. Did you try uninstalling and reinstalling (or deleting the files and reinstalling) with the AV removed? If not, that's the next step.
I have other suggestions for uninstalling here too:
📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503
Whatever approach you use, you will need to clean your computer's registry of Sims 4 data, either by letting Revo Uninstaller do so automatically or by using Piriform's CCleaner or a similar tool. I would also strongly recommend removing the EA App with Revo and installing a fresh copy.
