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KalaisMusic's avatar
KalaisMusic
Rising Novice
4 months ago

Deleted everything after update

I opened the EA app to play Sims 4 and received an orange pop up at the top that says the game requires a restart within the next 18 hours. I thought, "I guess I'll go ahead and restart it now". Sooo...
ea app
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updates
  • puzzlezaddict's avatar
    puzzlezaddict
    3 months ago

    KalaisMusic  The install location for Sims 4 is fine; I just wanted to make sure you didn't install it into Documents as some users have done.  That creates more problems.

    Please make sure your saves are in the folder the game is actually reading.  Under Options > Game Options > Screen Capture, you'll see the full path to the Sims 4 user folder.  Make sure it exactly matches the location of your saves rather than, for example, one of the folders being inside a OneDrive folder and the other not.  If your saves aren't in the right folder, that's why they're not loading.

    If that's not the issue, please post a screenshot of the contents of the saves folder, as in, I'd like to see the save names and dates.  Include the address bar, above the list of files, in the screenshot.  You can attach it to a post with the Camera (Insert Media) button included with the other formatting options.

KalaisMusic's avatar
KalaisMusic
Rising Novice
3 months ago

Thank you for this information. I followed the steps in the link to make sure and yes, there is a Sims 4 folder is in the documents. When I open that folder all of my Save slot files are there as well so I dont understand why my saves aren't loading in the game. 

When going to "View properties" in EA, it states "C:\Program Files\EA Games\The Sims 4" as the install location. Is this the correct location? 

SN: I was playing Sims 4 all morning the day this happened (8/6/24), and everything was fine. I closed it to run to the grocery store. When I came back it asked me to restart the game and I did. I also deleted my WW and repaired Sims 4 through the EA app before opening my game again. That's when the issue happened. That's what makes me think it's an EA issue with either the restart or the repair deleting everything. 

Please lmk what you think and if you have any other tips!

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