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KalaisMusic's avatar
KalaisMusic
Rising Novice
4 months ago

Deleted everything after update

I opened the EA app to play Sims 4 and received an orange pop up at the top that says the game requires a restart within the next 18 hours. I thought, "I guess I'll go ahead and restart it now". Sooo...
ea app
launching
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    4 months ago

    KalaisMusic  The install location for Sims 4 is fine; I just wanted to make sure you didn't install it into Documents as some users have done.  That creates more problems.

    Please make sure your saves are in the folder the game is actually reading.  Under Options > Game Options > Screen Capture, you'll see the full path to the Sims 4 user folder.  Make sure it exactly matches the location of your saves rather than, for example, one of the folders being inside a OneDrive folder and the other not.  If your saves aren't in the right folder, that's why they're not loading.

    If that's not the issue, please post a screenshot of the contents of the saves folder, as in, I'd like to see the save names and dates.  Include the address bar, above the list of files, in the screenshot.  You can attach it to a post with the Camera (Insert Media) button included with the other formatting options.

puzzlezaddict's avatar
puzzlezaddict
Hero+

KalaisMusic  The install location for Sims 4 is fine; I just wanted to make sure you didn't install it into Documents as some users have done.  That creates more problems.

Please make sure your saves are in the folder the game is actually reading.  Under Options > Game Options > Screen Capture, you'll see the full path to the Sims 4 user folder.  Make sure it exactly matches the location of your saves rather than, for example, one of the folders being inside a OneDrive folder and the other not.  If your saves aren't in the right folder, that's why they're not loading.

If that's not the issue, please post a screenshot of the contents of the saves folder, as in, I'd like to see the save names and dates.  Include the address bar, above the list of files, in the screenshot.  You can attach it to a post with the Camera (Insert Media) button included with the other formatting options.

KalaisMusic's avatar
KalaisMusic
Rising Novice
4 months ago

Thank you so much! This worked! I guess when I moved WW out of my onedrive I moved other things as well. Once I restored everything to the onedrive the game started working again.

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