Forum Discussion

miminsou's avatar
miminsou
2 years ago
Solved

Deleted the documents folder and now the game won't open

I had a problem with my saves and tray files that was unfixable, so I decided to just reinstall the game and start fresh, but the Eletronic Arts folder ended up going to C:\Users\Public\Documentos Pú...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @miminsou  Here's how to get rid of OneDrive and also move Documents to the proper location in one go:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370#Remove

    You can double-check the result with the same command—the location of Documents should now be C > Users > your username > Documents, with no OneDrive involved.  If ending OneDrive backup alone doesn't move Documents to the correct location, you can force the change.  Use the registry edit described in the Microsoft article I linked at the end of that section of the guide.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@miminsou  Please list the location of your computer's Documents directory, as Windows sees it.  Here's how to find it:

reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

And let me know whether you want OneDrive in the picture at all.

miminsou's avatar
miminsou
2 years ago
@puzzlezaddict Here's the location (I put it back in OneDrive the see if the game would recognize it, but it didn't): C:\Users\User\OneDrive\Documentos

I don't want OneDrive anymore, I deactivated it a while ago because it was deleting stuff, so idk why the documents were still there.

For now I managed to get the game to work in the public documents folders again, but if it's possible, I'd like to move the game to my local documents.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @miminsou  Here's how to get rid of OneDrive and also move Documents to the proper location in one go:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370#Remove

    You can double-check the result with the same command—the location of Documents should now be C > Users > your username > Documents, with no OneDrive involved.  If ending OneDrive backup alone doesn't move Documents to the correct location, you can force the change.  Use the registry edit described in the Microsoft article I linked at the end of that section of the guide.

    • miminsou's avatar
      miminsou
      2 years ago
      @puzzlezaddict I desvinculated OneDrive from my pc but the documents are still there, so I'm changing it manually, but I want to confirm I'm doing it right.
      It's like this now: %USERPROFILE%\OneDrive\Documentos
      I'll change it to: %USERPROFILE%\MyUser\Documentos
      Is that right?
      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @miminsou  No, you want the location to be this:

        %USERPROFILE%/Documentos

        The %USERPROFILE% is short for C:\Users\your username.

        And to be clear, you will still see the other Documents folders, at least the ones you haven't deleted, and that's fine.  The idea is not to have a single Documents folder but to designate one of the folders as the proper directory that Windows uses.  Sims 4 will use this location as well.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,966 PostsLatest Activity: 31 minutes ago